ZORVYN HUBSIDE LLC values your shopping experience and is committed to providing a clear and reasonable return and refund process. Please read the following policy carefully before making a purchase to understand the conditions for returns, the application process, and how refunds are handled.
- Return Period
Customers may submit a return request within 30 days from the date the item is delivered. Items must meet the return conditions outlined in this policy, and you must obtain return instructions through our customer service channels before proceeding.
Requests made after the return period may not be accepted, except where otherwise required by applicable law.
- Return Conditions
To ensure that returned items can be processed, they must meet the following criteria:
The item must remain unused and in its original, good condition.
The item, along with any accessories and packaging (if applicable), should be as complete as possible.
The item must not show signs of use, washing, damage, or improper storage that would prevent it from being resold.
Customers must provide an order number or other valid proof of purchase to verify order details.
We may be unable to accept returns for items that have been used, washed, damaged, or otherwise rendered unsuitable for resale—unless the item has a quality defect or as otherwise required by applicable law.
- Returns Due to Quality Issues vs. Other Reasons
Quality-Related Issues: If an item arrives with a quality defect, is damaged during transit, or does not match your order, please contact us promptly and provide your order details along with relevant photographs. Once verified, we will provide a solution for your return. For returns confirmed to be due to quality issues, we will cover the return shipping costs.
Non-Quality-Related Issues: If you wish to return an item due to personal preference, style choice, or other reasons unrelated to product quality, you are responsible for the return shipping costs, and the item must still meet the return conditions specified in this policy.
- Return Application Process
Please follow the steps below to initiate a return:
Submit a Request: Contact us via the customer service email or other contact channels listed on our website, providing your order number and the reason for the return. Awaiting Confirmation: Our customer service team will review your request and inform you whether you are eligible for a return, as well as provide instructions on the next steps.
Returning the Item: Once you have received return instructions, please ship the item back as directed and keep a record of your shipment (tracking information).
Return Address: 2415 E 50TH APT A, ANCHORAGE, AK 99507
Inspection: Upon receiving the returned item, we will inspect its condition to ensure it meets our return criteria.
Refund Processing: Once the return is approved, we will initiate the refund process in accordance with this policy.
Please do not return any items before receiving confirmation and instructions, as doing so may delay the processing of your return.
- Refund Policy
Once the returned item has been inspected and confirmed to meet our return criteria, we will process your refund. Refunds are generally issued to the original payment method, subject to the terms of the original transaction and the requirements of the payment service provider.
Refunds will be processed within 3–5 business days after the returned item has been accepted. Once a refund is initiated, the time it takes for the funds to appear in your account may vary depending on the processing procedures of your bank, card issuer, or third-party payment provider.
If you do not receive your refund within the expected timeframe, please first contact your payment provider to verify the status of the transaction. You may also contact us for further assistance if necessary.
- Order Cancellation
If you wish to cancel an order, please contact our customer service team as soon as possible. For orders that have not yet entered the processing or shipping stage, we will assist with the cancellation based on the specific circumstances.
If an order has already been shipped, it may not be possible to cancel it directly; in such cases, you will need to follow our return policy to initiate a return. For paid orders that qualify for a refund, the request will be handled according to our standard refund process.