ZORVYN HUBSIDE LLC values the personal privacy of every customer and is committed to protecting the personal information you provide when visiting our website, browsing products, or completing purchases. This Privacy Policy outlines how we collect, use, store, and protect your information, as well as how you can manage your personal data.
- Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Personal Information: Name, email address, phone number, and other contact details you voluntarily provide.
- Order Information: Product details, order numbers, billing information, and shipping addresses.
- Payment Information: Payment status, transaction records, and necessary payment processing data. Actual payment details are handled by the relevant payment service providers in accordance with their applicable security standards.
- Technical Information: IP address, browser type, device information, access logs, and other technical data related to your use of the website.
We collect information only to the extent reasonably necessary to support website operations, order processing, and customer service.
- How We Use Your Information
We may use the collected information for the following purposes:
- Processing orders, confirming payments, and arranging the delivery of products.
- Sending you order confirmations, shipping updates, and essential service notifications.
- Responding to your inquiries and handling returns, refunds, or other after-sales requests.
- Maintaining the proper functioning of the website and improving site features and your shopping experience.
- Identifying and preventing potential fraud, unauthorized transactions, and other security risks.
- Complying with applicable laws, regulations, and legal obligations.
We will not use your personal information for activities unrelated to the purposes mentioned above without a lawful basis. - Payment Information and Third-Party Services
To facilitate online transactions, we may engage third-party payment service providers—such as Stripe—as well as other service providers necessary for the operation of our website.
These payment service providers are responsible for handling payment information in compliance with their own security requirements. We do not store your full bank card number or card security code (CVV). We may receive payment status, transaction identifiers, and other essential transaction data required to process your orders. Third-party service providers may process your information in accordance with their own privacy policies. We recommend that you review the applicable privacy terms before using such services.
- Sharing of Personal Information
We do not sell your personal information as a commodity. To fulfill orders and provide necessary services, we may disclose relevant information to the following categories of service providers, to the extent reasonably necessary:
- Payment service providers: For the purpose of verifying and processing payments.
- Logistics and delivery service providers: For the purpose of arranging shipments, tracking packages, and completing deliveries.
- Website technical service providers: For the purpose of website hosting, maintenance, security, and necessary technical support.
- Professional service firms or government authorities: When required by applicable law or deemed necessary to protect legal rights and interests.
We require these service providers to process personal information only to the extent necessary to provide the agreed-upon services or to fulfill legal obligations.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember your browsing preferences, maintain your shopping process, analyze website traffic, and improve website functionality.
You may manage or disable certain cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of features such as your shopping cart, the checkout process, or other website functions.
- Information Storage and Security
We retain your personal information for as long as necessary to meet our business requirements and comply with applicable laws. The retention period may depend on factors such as order processing, customer service, financial record-keeping, security management, and legal compliance.
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, or loss. However, as absolute security cannot be guaranteed for internet transmissions or electronic storage, we cannot promise that your information will be entirely free from risk in all circumstances.
- Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have the following rights:
- The right to request access to the personal information we hold about you.
- The right to request the correction of inaccurate or incomplete information.
- The right to request the deletion of your personal information, subject to legal requirements.
- The right to object to certain types of personal information processing or to request restrictions on such processing. – Withdraw your previously given consent; however, such withdrawal will not affect the lawfulness of any processing based on your consent prior to the withdrawal.
- Request to obtain a portable copy of your personal information, or exercise other rights granted to you under applicable law.
If you wish to exercise any of the above rights, you may submit a request via the customer service contact channels provided on our website. To ensure the security of your information, we may need to verify your identity before processing your request.
- Children’s Privacy
Our website and products are primarily intended for adults who are eligible to make purchases. We do not knowingly collect personal information from children as defined by applicable law. If we discover that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to address or delete such information, as required by law.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services. These third parties are responsible for their own privacy practices, and we have no control over their information collection or processing activities. Please review the privacy policies of any such third-party websites when you visit them.